Return & Refund
Policy
We stand behind every product we sell. Here’s everything you need to know about returns, exchanges, and refunds at Enfield-bd.com.
Day Return Window
Defect Report Time
Days for Refund
Satisfaction Aim
Contact Us
Email or call within 7 days of delivery with your order number.
Get RMA
We’ll issue a Return Merchandise Authorization number within 1–2 business days.
Ship Item
Pack securely in original packaging with RMA number on the outside.
Inspection
We inspect your item within 2 business days of receiving it.
Refund / Exchange
Approved refunds processed to your original payment method.
Overview
At Enfield-bd.com, customer satisfaction is our priority. We are committed to delivering quality gadgets and electronics, and want you to feel confident about every purchase you make on our platform.
This Return & Refund Policy outlines your rights and our procedures for gadget and electronics items. It is designed to be fair, transparent, and easy to understand. By completing a purchase on Enfield-bd.com, you agree to the terms described in this policy.
Return Eligibility
To qualify for a return, your item must meet all of the following conditions at the time of return:
Unused and in original condition
Original packaging intact
All accessories included
Original tags and seals unbroken
Proof of purchase attached
Serial number matches original
Products must be returned with all components including chargers, cables, manuals, warranty cards, and any bundled accessories. Missing components may result in a partial refund or outright rejection of the return request.
Non-Returnable Items
Due to the nature of electronics and hygiene concerns, the following items cannot be returned or refunded under any circumstances:
Opened software or license keys
Digital downloads or e-vouchers
Consumables (batteries, ink cartridges)
Earbuds and in-ear headphones
Customized or engraved products
Items with removed serial numbers
Damaged by misuse or liquid exposure
How to Initiate a Return
Follow these steps to begin your return request:
Email us at support@enfield-bd.com or call us with your order number, product name, and a clear reason for the return. Photos or a short video of the issue are highly recommended.
Our team will review your request and respond within 1–2 business days. If approved, you will receive an RMA number along with the return shipping address.
Place the item in its original box with all accessories, manuals, and warranty cards. Write the RMA number clearly on the outside of the package. Items that arrive damaged due to poor packaging will not be accepted.
Use a reliable courier service and keep the shipping receipt. You are responsible for the item until we confirm receipt. Return shipping costs are borne by the customer unless the return is due to a defective product or our error.
We will inspect the returned item within 2 business days of receiving it. You will be notified via email or phone whether the return has been approved or rejected.
Refund Process
Once your returned item is received and approved, your refund will be processed according to your original payment method:
Refunds are processed within 5–7 business days to the original card or payment method.
Refunds will be sent to the same mobile banking number within 3–5 business days.
Refunds are issued via bKash or bank transfer. Please provide your account details when submitting the return request.
Exchange Policy
We offer exchanges for the same item (different color, storage variant, or configuration) within 7 days of delivery, subject to stock availability. To request a different product of equal or greater value, any price difference will apply and must be paid before dispatch.
To initiate an exchange, follow the same return initiation process and specify that you prefer an exchange over a refund, along with your desired replacement item.
Damaged or Defective Items
If your gadget arrives physically damaged or is found to be defective upon first use, you must notify us within 48 hours of delivery.
Please contact our support team with:
Clear photos of the damage
A short video demonstrating the defect
Unboxing evidence if available
Upon verification, we will arrange a full replacement or complete refund at no additional cost — including return shipping charges.
Warranty Claims
For technical faults discovered after the 7-day return window has closed, the product may still be covered under the manufacturer’s warranty. Warranty terms and duration vary by brand and product category.
We will assist you through the brand warranty claim process and, where possible, facilitate communication with the manufacturer or authorized service center on your behalf.
Contact Us
Our customer support team is ready to help with any questions about your return, refund, or exchange.