Home / Refund & Returns Policy

Your Security & Our Commitment

At eNField-BD, we stand behind every machine we sell. This policy ensures you know exactly how your purchase is protected from purchase to installation.


Our Promise First

Buying agricultural machinery is a serious investment. We understand that you might have concerns about quality, shipping safety, or suitability. That’s why our process is designed to minimize friction and maximize peace of mind.

  • Quality Controlled: Every item undergoes a visual and functional check before leaving our warehouse.
  • Safe Packaging: We use reinforced packaging for delicate machinery parts.
  • Fast Support: Our team is ready to resolve issues within 24-48 hours.

Returns Due to Damage or Defects

If your product arrives broken, rusted, or non-functional due to factory defects, we will replace it or issue a full refund. No questions asked within the return window.

The “Damage During Transit” Protocol

We partner with reliable couriers, but accidents happen. Here is what you must do to claim your right to a free replacement:

  • Step 1: Inspect the package upon arrival.
    >If the outer carton crushed or wet, take a photo before signing.
  • Step 2: Video Unboxing.
    For heavy items or cages, record yourself opening the package to prove internal damage.
  • Step 3: Contact Us Immediately.
    Email photos/videos to sales@enfield-bd.com within 24 hours.

Cancellation & Change of Mind

Sometimes plans change. Because our products often require assembly verification or manufactured to order, our cancellation policy differs from small retail:

Pre-Production: If you pay for an item that hasn’t started fabrication yet, you get a full refund minus 10% admin fee (for reservation costs).
Ready Stock: Ready stock orders can be returned unopened in original packaging within 3 days of delivery, subject to a 15% restocking fee covering return shipping.

Warranty vs. Return

Important Distinction:

Return usually applies within 3-7 days (Damages/Mistakes).
Warranty applies after 7 days (Manufacturing Defects).

Under our 1-Year Manufacturing Warranty, if a hinge breaks, a welding joint splits, or a motor malfunctions due to material failure:

  1. We will repair the part free of charge.
  2. If repair is impossible, we replace the unit.
  3. We cover spare part shipping costs nationwide.

Note: Normal wear and tear (paint chipping after years of usage) is not covering under warranty.

Payment & Shipping Costs

  • If the fault is OURS (damage/defect): We pay ALL costs. The new item ships free, and the old item is picked up free.
  • If the fault is MINE (Change of Mind): You bear the return shipping cost, which depends on the courier charges to your district.
  • Refunds processed to the original source (or bKash/Nagad) within 3-5 working days after inspection.

Frequently Asked Questions

I received the wrong product size. What now?
This is considered a shipping error. Please email us with your Order ID and a photo of the label inside the box. We will arrange a swap or exchange at no cost to you.
Do you accept cash refunds?
While we prioritize digital transfers, if the original payment was Cash on Delivery (COD) or Cash, a bank transfer refund is required for security and tracking purposes.
What if the item arrived but is missing parts?
Check the packing slip. If bolts or tools are missing, simply reply to your delivery confirmation email with the list of missing parts. We ship missing pieces within 48 hours.